We sent emails out to our community today to let you know that we had to work on our site, and we would be down.
We have always been completely upfront with our community and we won't stop now, although this is one of the most difficult updates I have ever had to do.
We have tried to work with our processors to provide what we would need in the future for our community - but they have limits set by their own merchant accounts and have come to the conclusion that they can not accommodate the incomes we are, and will be, generating now. To be fair, our growth was very fast and took everyone by surprise!
Simply put - when you sign up with us or repurchase using a bank card we can use several different processors and rotate them so none of them get overwhelmed. But we only had one processor for pay outs. Their limits just could not accommodate our growth. They determined that we needed to find other options.
Since we can't payout until we find a replacement, we disabled all sign ups and repurchases - we aren't going to take in money until we can pay it out, that's just not how we would ever operate.
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Those of you who have been paid still have access to your accounts with them and can get your funds.
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To be completely honest I don't know what affect this will have on our momentum….I've never seen a community with the spirit of Achieve and can't help but believe we can continue to flourish once we have new processors….I hope you all agree.
I can't tell you how long this will take, I have meetings tomorrow and Friday set up to talk with several companies and banks that have an interest in working with us, but it takes them time to assess us before they come on board. The positive side of this is that we will be showing them what we've done so far and know they will be prepared for us and able to accommodate our growing needs….so whatever we do it will be lasting!
As soon as there is more information you will hear it. We aren't going anywhere. We won't stop until we have a solution. The rest is up to you….will you stay with our incredibly successful program? Will you help us keep this dream alive and possible? I hope so. I believe in Achieve.
Thank you all.
Troy and Kristi
